Privacy Policy

1. Introduction

At Energy Assistance Program, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Please read this privacy policy carefully before using our services or submitting any personal information to us.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal identifiers, such as name, postal address, email address, telephone number, and social security number;
• Property information, such as home ownership status, property size, and age of property;
• Utility information, such as current energy provider, account numbers, and typical energy consumption;
• Financial information, such as household income, to determine eligibility for certain programs;
• Technical data, such as IP address, browser type, time zone setting, operating system, and platform;
• Usage data, which includes information about how you use our website and services.

3. How We Collect Your Information

We collect information through:

• Direct interactions: When you fill out forms on our website, apply for our programs, correspond with us, or otherwise provide us with your information;
• Automated technologies: As you navigate through our website, we may automatically collect technical data about your equipment, browsing actions, and patterns;
• Third parties: We may receive information about you from various third parties, such as utility companies, credit reference agencies, or publicly available sources.

4. How We Use Your Information

We use your information for the following purposes:

• To determine your eligibility for our energy assistance programs;
• To process and fulfill your application;
• To communicate with you about your application status and program benefits;
• To coordinate with utility companies and service providers on your behalf;
• To improve our website, services, and customer experience;
• To comply with legal and regulatory requirements;
• For research and statistical purposes to better understand and serve our community.

5. Information Sharing and Disclosure

We may share your personal information with:

• Utility companies to verify your account information and implement program benefits;
• Service providers who perform services on our behalf;
• Government agencies as required for program administration or by law;
• Professional advisers including lawyers, bankers, auditors, and insurers;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Request transfer of your personal data;
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: privacy@energyassistanceprogram.com

Phone: (555) 123-4567

Address: 123 Energy Way, Las Vegas, NV 89101